![]() Emails containing sensitive information will be deleted. ![]() ![]() **DISCLAIMER: Do NOT send any documents via email as this is unsecured and a violation of Federal policy (OMB M-06-16 and NIST SP 800-53) and DoD policy (DODI 8500.2). You can also write to us at: 400 Gigling Rd Seaside, CA 93955-6771įor Questions about DoD ID Card and Benefits Policy: Hours of Operation: 8:00 am - 8:00 pm Eastern Standard Time, Monday – Friday, excluding federal holidays. Please contact your DMDC PO to ensure you have the latest version of this document. Q: How do I get assistance with my DoD Self-Service (DS) Logon A: Click Need Support on the DS Logon website to view the most current Frequently Asked Questions (FAQs). After you dial, follow the DMDC Support Center's voice prompts to select milConnect technical support. The available information includes personnel. You can also report problems with CAC Smart Card functions, applets, or middleware, by emailing. (800) 477-8227 Technical support is available 24/7. It is the hub for information and support for all human resource issues arising within the Defense Department. Ĭall the DMDC Support Center (DSC): (800) 477-8227 - available 24/7 After you dial, follow the voice prompts to select technical support. Please visit ID Card Office Online at: or contact the Appointment Scheduler mail box. For questions related to DEERS data, the information on SCRA certificates, a service member's status, or military service contacts, please call the DMDC DEERS Support Office (DSO) at 1-80.įor RAPIDS Site Locations and Appointments Please follow the link to enter the website. When to Encrypt Data In order to securely send sensitive, but unclassified information (such as Personally Identifiable Information (PII)) to the DMDC Contact Center (), users will need to follow the instructions in this guide in order to enable their email clients for encryption. įor Servicemembers Civil Relief Act (SCRA) For technical questions such as site connectivity concerns, outages, or Multiple Record Requests, please call the DMDC Technical Support Center (DSC) 1-800-477-. An urgent and compelling need exist, due to the potential loss of telephone capabilities for those who utilize the Defense Manpower Data Center (DMDC) Avaya. Please follow the link to enter the website. If your question is not answered sufficiently, please contact us via email, phone, or fax at the following: Do you have questions or comments about the Common Access Card (CAC) or Uniformed Services ID Card that were not addressed on this website? View the most Frequently Asked Questions (FAQs).
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